PlumbPro receives numerous customer inquiries daily about product specifications, installation procedures, and troubleshooting. By using Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded manuals. This not only reduces the time taken to respond but also ensures consistent and accurate information is provided to customers.
With Deskhero's AI-powered search bar, PlumbPro's support agents can easily find relevant content from their vast database of tickets, manuals, and scraped website data. This feature has significantly improved their issue resolution time and increased customer satisfaction.
PlumbPro also leverages Deskhero's AI to automatically generate knowledge base articles from word, powerpoint, and pdf files. This has greatly reduced the manual effort required to maintain their knowledge base and ensured that it is always up-to-date with the latest information.
By grouping users based on their queries and behavior, Deskhero's AI helps PlumbPro in understanding their customer needs better and tailoring their services accordingly. This has resulted in improved customer engagement and retention.
Finally, PlumbPro uses Deskhero's REST API to integrate their existing systems with the platform. This seamless integration has enabled them to leverage the full potential of Deskhero's AI capabilities and deliver superior customer support.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero's AI help in maintaining the knowledge base?
Yes, Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, and pdf files, reducing the manual effort required to maintain the knowledge base.
How does Deskhero's AI help in understanding customer needs?
Deskhero's AI groups users based on their queries and behavior, helping businesses understand their customer needs better and tailor their services accordingly.
* This article provides an example of how a fictive company in the Agents for plumbing and heating materials and supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
