ScanPro Enterprises receives a large number of customer queries every day. With Deskhero's tickets management feature, the company can efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to respond to customers.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent and complex issues are addressed first, leading to improved customer satisfaction.
ScanPro Enterprises also utilizes Deskhero's knowledge base feature, which is enhanced by AI. The AI analyzes uploaded files like manuals and policies, and scraped website data to create comprehensive and relevant knowledge base articles. These articles not only help in resolving customer queries but also serve as a useful resource for the support team.
Deskhero's advanced search bar, powered by AI, allows ScanPro Enterprises to quickly find relevant information from the vast amount of data. The AI uses OpenAI Embeddings to enhance the search results, making it easier for the support team to find the required information.
Finally, ScanPro Enterprises uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to fully utilize Deskhero's AI capabilities, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses. This significantly reduces the time taken to formulate a response, thereby improving the response time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI analyzes uploaded files like manuals and policies, and scraped website data to create comprehensive and relevant knowledge base articles. These articles not only help in resolving customer queries but also serve as a useful resource for the support team.
How does Deskhero's AI enhance the search results?
Deskhero's advanced search bar, powered by AI, uses OpenAI Embeddings to enhance the search results. This makes it easier to find relevant information from the vast amount of data.
* This article provides an example of how a fictive company in the Agents involved in the sale of printers, copiers and scanners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
