FarmLink Solutions deals with a diverse range of customers who often need assistance with their transactions. To manage these queries efficiently, the company uses Deskhero's AI capabilities. The AI scans through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
Deskhero's AI-powered search bar is a key tool in FarmLink's customer service arsenal. By using OpenAI Embeddings to find relevant content from the vast amount of data available, the AI enhances search results and provides accurate information to the customers.
FarmLink Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data exchange and captures all customer interactions for future reference.
Deskhero's kanban board allows FarmLink's support team to easily track and manage tickets. The AI also suggests the most efficient route to resolve a ticket based on historical data, further enhancing the efficiency of their customer support services.
Since implementing Deskhero, FarmLink Solutions has seen a marked improvement in their customer support operations. The AI capabilities have not only reduced response times but also improved the quality of responses, leading to increased customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI scans through previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Can Deskhero's AI suggest the most efficient route to resolve a ticket?
Yes, Deskhero's AI analyzes historical data to suggest the most efficient route to resolve a ticket. This helps in managing and resolving customer queries more efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling smooth data exchange and ensuring that all customer interactions are captured and analyzed for future reference.
* This article provides an example of how a fictive company in the Agents involved in the sale of agricultural raw materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
