GreenField Commodities has a large customer base that often requires assistance with their transactions. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI scans through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
Deskhero's AI-powered search bar has been instrumental in improving the speed and accuracy of GreenField's customer service. The AI uses OpenAI Embeddings to find relevant content from the vast amount of data available, enhancing search results and providing accurate information to the customers.
The company also uses Deskhero's REST API to integrate the platform with their existing systems, enabling seamless data exchange and ensuring that all customer interactions are captured and analyzed for future reference.
With the help of Deskhero's kanban board, GreenField's support team can easily track and manage tickets, ensuring that no customer query is left unanswered. The AI also suggests the most efficient route to resolve a ticket based on historical data.
GreenField Commodities has seen significant improvements in their customer support operations since implementing Deskhero. The AI capabilities have not only reduced response times but also improved the quality of responses, leading to increased customer satisfaction.
How does Deskhero's AI improve the speed and accuracy of customer service?
Deskhero's AI uses OpenAI Embeddings to scan through previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This enhances search results and provides accurate information to the customers, improving the speed and accuracy of customer service.
Can Deskhero's AI suggest the most efficient route to resolve a ticket?
Yes, Deskhero's AI analyzes historical data to suggest the most efficient route to resolve a ticket. This helps in managing and resolving customer queries more efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enabling smooth data exchange and ensuring that all customer interactions are captured and analyzed for future reference.
* This article provides an example of how a fictive company in the Agents involved in the sale of agricultural raw materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
