SkySales Inc. has a vast knowledge base consisting of articles, policies, manuals, presentations, and other resources. Managing and retrieving information from this knowledge base was a challenge before they started using Deskhero.
With Deskhero, SkySales was able to structure their data lists and create custom fields. This made it easier to categorize and retrieve information. The AI capabilities of Deskhero further enhanced this process by generating knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
The advanced AI capabilities of Deskhero also improved the searchability of SkySales' knowledge base. By leveraging OpenAI Embeddings, Deskhero could find relevant content quickly and accurately, enhancing the search results.
The REST API provided by Deskhero allowed SkySales to integrate their existing systems with Deskhero, ensuring seamless data flow and improved efficiency.
Overall, Deskhero's AI capabilities have revolutionized the way SkySales manages its knowledge base, making it more accessible and useful for both the support team and the customers.
How has Deskhero improved the management of SkySales' knowledge base?
Deskhero has made it easier to categorize and retrieve information from SkySales' knowledge base. Its AI capabilities generate knowledge base articles from various file types and improve the searchability of the knowledge base.
How does Deskhero enhance the searchability of SkySales' knowledge base?
Deskhero uses OpenAI Embeddings to find relevant content quickly and accurately, thereby enhancing the search results in SkySales' knowledge base.
Can SkySales integrate their existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows SkySales to integrate their existing systems with Deskhero, ensuring seamless data flow and improved efficiency.
* This article provides an example of how a fictive company in the Agents involved in the sale of aircraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
