JetLink Solutions deals with a high volume of customer queries and requests daily. Managing these efficiently was a challenge until they started using Deskhero.
With Deskhero's tickets management and kanban board features, JetLink was able to streamline their workflow. The support team could easily track the status of each ticket and prioritize tasks effectively.
Deskhero's AI capabilities further optimized this process. By leveraging OpenAI Embeddings from previous tickets and other resources, Deskhero could generate suggested replies for the support team. This not only saved time but also ensured that the responses were accurate and relevant.
The AI-enhanced comprehensive search bar made it easier for the support team to find relevant content quickly. This was particularly useful when dealing with complex queries that required detailed information.
Overall, Deskhero's advanced AI capabilities have significantly improved JetLink's operational efficiency and the quality of their helpdesk services.
How has Deskhero optimized JetLink's workflow?
Deskhero's tickets management and kanban board features have streamlined JetLink's workflow. The AI capabilities of Deskhero further optimize this process by generating suggested replies for the support team, saving time and ensuring accuracy.
How does Deskhero help in dealing with complex queries?
Deskhero's AI-enhanced comprehensive search bar makes it easy to find relevant content quickly. This is particularly useful when dealing with complex queries that require detailed information.
Has Deskhero improved the quality of JetLink's helpdesk services?
Yes, Deskhero's advanced AI capabilities have significantly improved the quality of JetLink's helpdesk services by ensuring quick and accurate responses to customer queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of aircraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
