AeroTrade receives numerous queries and requests from customers daily. Handling these manually was proving to be time-consuming and inefficient. With Deskhero, AeroTrade was able to automate ticket management, significantly reducing the burden on their customer support team.
Deskhero's AI capabilities were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data, Deskhero could generate suggested replies for the support team. This not only improved the response time but also ensured that the responses were accurate and relevant.
Furthermore, the AI-enhanced comprehensive search bar made it easier for the support team to find relevant content quickly. This feature was especially useful when dealing with complex queries that required detailed information from various sources.
The custom email domains and user groups features allowed AeroTrade to categorize and prioritize tickets effectively. This led to better resource allocation and improved customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed AeroTrade's customer support services, making them more efficient and reliable.
How has Deskhero improved AeroTrade's response time?
Deskhero's AI capabilities generate suggested replies for the support team based on previous tickets and other resources, which significantly reduces the time taken to respond to customer queries.
How does Deskhero ensure the accuracy of the responses?
Deskhero uses OpenAI Embeddings from various resources to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's query.
How does Deskhero help in dealing with complex queries?
Deskhero's AI-enhanced comprehensive search bar makes it easy to find relevant content from various sources quickly. This is particularly useful when dealing with complex queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of aircraft industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
