Style Statement Co. believes in providing exceptional customer service. They use Deskhero's structured data lists to manage their customer queries efficiently. The advanced AI capabilities of Deskhero help in categorizing these queries based on their content, allowing the support team to prioritize and respond to them effectively.
The retailer also uses Deskhero's knowledge base feature to provide accurate and detailed responses to customer queries. The AI capabilities of Deskhero enhance this feature by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
Style Statement Co. uses the custom fields feature to tailor their customer support to their specific needs. For instance, they can create custom fields for different types of apparel and accessories, making it easier to sort and handle related queries.
Moreover, the company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the support team always has the most current information when responding to customer queries.
Finally, Style Statement Co. uses Deskhero's comprehensive search bar and REST API to integrate their customer support system with other platforms. This provides a seamless experience for their customers and enhances the efficiency of their support team.
How does Deskhero's AI capabilities improve the efficiency of our customer support?
Deskhero's AI capabilities help in categorizing customer queries, generating suggested replies, and enhancing search results. This reduces the time taken to respond to customer queries and improves the overall efficiency of your support team.
Can we customize Deskhero to suit our specific needs?
Yes, Deskhero allows you to create custom fields to tailor your customer support to your specific needs. You can create custom fields for different types of products or queries.
Can Deskhero integrate with other platforms?
Yes, Deskhero provides a REST API that allows you to integrate your customer support system with other platforms. This provides a seamless experience for your customers and enhances the efficiency of your support team.
* This article provides an example of how a fictive company in the Agents in sale of apparel and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
