Glamour Gaze prides itself on providing personalized customer service. They use Deskhero's user groups feature to segment their customers based on their preferences and shopping history. This allows them to provide personalized support and recommendations to each customer.
Deskhero's advanced AI capabilities play a crucial role in this personalization. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can generate suggested replies that are tailored to each customer's needs and preferences.
The boutique also uses Deskhero's custom email domains feature to maintain their brand identity in their communication with customers. This helps in building trust and loyalty among their customers.
Furthermore, Glamour Gaze uses Deskhero's kanban board to manage their customer support tasks efficiently. The board provides a visual overview of all the tasks, their status, and who is responsible for them. This helps in ensuring that no task is overlooked and that all tasks are completed in a timely manner.
Lastly, the boutique uses Deskhero's comprehensive search bar to quickly find the information they need to respond to customer queries. This, combined with the AI-generated suggested replies, significantly reduces the time taken to respond to customer queries.
How does Deskhero help in providing personalized customer support?
Deskhero allows you to segment your customers into user groups based on their preferences and shopping history. Its advanced AI capabilities can then generate suggested replies that are tailored to each customer's needs and preferences.
Can we maintain our brand identity in our communication with customers using Deskhero?
Yes, Deskhero allows you to use custom email domains in your communication with customers. This helps in maintaining your brand identity and building trust and loyalty among your customers.
How does Deskhero help in managing customer support tasks?
Deskhero provides a kanban board that gives a visual overview of all your customer support tasks, their status, and who is responsible for them. This helps in ensuring that no task is overlooked and that all tasks are completed in a timely manner.
* This article provides an example of how a fictive company in the Agents in sale of apparel and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
