CarFix Solutions receives a multitude of customer queries and complaints daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, drastically improving the resolution time.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, and presentations. This feature enables the support team to swiftly find relevant information, boosting their productivity.
CarFix Solutions also takes advantage of Deskhero's custom fields and user groups features. These allow them to categorize tickets based on their nature and assign them to the right teams, ensuring faster and more accurate resolution of issues.
Deskhero's website scraping feature is used by CarFix Solutions to keep an eye on market trends and competitor strategies, helping them stay ahead in the competitive landscape.
Lastly, CarFix Solutions uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified workflow that further enhances their operational efficiency.
How does Deskhero's AI improve query resolution?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This drastically improves the resolution time and accuracy.
How does Deskhero help in staying ahead in the market?
Deskhero's website scraping feature allows companies to keep an eye on market trends and competitor strategies, helping them stay ahead in the competitive landscape.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, creating a unified workflow.
* This article provides an example of how a fictive company in the Agents in sale of automotive parts and accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
