Bubbly Beverages receives a high volume of customer queries daily, ranging from product information requests to delivery status inquiries. By utilizing Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets and knowledge base articles. This significantly reduces the time agents spend on each ticket, allowing them to handle more customer interactions.
The company also uses Deskhero's AI to enhance search results. When a customer submits a ticket, the AI uses OpenAI Embeddings to find relevant content from their extensive database, including policies, manuals, presentations, and scraped website data. This makes it easier for agents to find the information they need to resolve customer issues.
Bubbly Beverages has a vast product portfolio, which can make it challenging for agents to stay updated on every product detail. However, with Deskhero's AI, they can easily access product information from the knowledge base or uploaded files. The AI even generates knowledge base articles from Word, PowerPoint, and PDF files, making it easier for agents to find and share information.
Deskhero's AI also helps Bubbly Beverages improve their customer service quality. By analyzing past tickets, the AI identifies common issues and suggests improvements. This proactive approach helps the company prevent recurring problems and improve customer satisfaction.
Overall, Deskhero's advanced AI capabilities have made Bubbly Beverages' customer support more efficient and effective. They can now handle more customer interactions, resolve issues faster, and continuously improve their service quality.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer submits a ticket, Deskhero's AI uses OpenAI Embeddings to find relevant content from the company's database. This includes policies, manuals, presentations, and scraped website data. The AI then enhances the search results with this relevant content.
How does Deskhero's AI help improve customer service quality?
Deskhero's AI analyzes past tickets to identify common issues and suggest improvements. This proactive approach helps companies prevent recurring problems and improve customer satisfaction.
* This article provides an example of how a fictive company in the Agents involved in the sale of beverages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
