MusicMaven's customer support team handles a wide variety of inquiries, from technical issues to music recommendations. To manage these effectively, they utilize Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This not only speeds up response times but also ensures consistency in the quality of responses.
MusicMaven also uses Deskhero's comprehensive search bar, enhanced by the AI, to quickly find relevant information. This is especially helpful when dealing with unique or complex queries that require specialized knowledge.
Using Deskhero's website scraping feature, MusicMaven keeps their knowledge base updated with the latest music releases and industry news. This ensures that their agents are always equipped with the most recent information.
Lastly, through Deskhero's REST API, MusicMaven has integrated the platform with their existing systems, creating a unified workflow for their customer support team.
How does Deskhero's AI ensure consistency in responses?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets and knowledge base articles, ensuring consistent and accurate responses.
How does Deskhero's AI enhance the search function?
Deskhero's AI enhances the search function by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files.
How does MusicMaven keep their knowledge base updated?
MusicMaven uses Deskhero's website scraping feature to automatically update their knowledge base with the latest music releases and industry news.
* This article provides an example of how a fictive company in the Agents in sale of books, magazines, music, videos, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
