VideoVanguard's customer support team deals with a range of queries, from order inquiries to video recommendations. To handle these efficiently, they use Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This helps reduce response times and improve the overall quality of customer service.
VideoVanguard also uses Deskhero's comprehensive search bar, enhanced by the AI, to quickly find relevant information. This is particularly useful when dealing with complex queries that require detailed knowledge.
VideoVanguard keeps their knowledge base updated with the latest video releases and industry news using Deskhero's website scraping feature. This ensures that their agents always have the most current information.
Finally, VideoVanguard has integrated Deskhero with their existing systems using the platform's REST API, creating a seamless workflow for their customer support team.
How does Deskhero's AI help improve customer service?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets and knowledge base articles, helping to reduce response times and improve the quality of customer service.
How does VideoVanguard keep their knowledge base updated?
VideoVanguard uses Deskhero's website scraping feature to automatically update their knowledge base with the latest video releases and industry news.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for integration with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Agents in sale of books, magazines, music, videos, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
