StoneMason Supplies uses Deskhero's AI capabilities to manage their customer support operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search results within the platform. This makes it easy for StoneMason's agents to find the information they need to answer customer queries. Whether it's a question about a specific product or a query about delivery times, agents can quickly find the information they need, resulting in faster response times and happier customers.
StoneMason also uses Deskhero to build a comprehensive knowledge base. The AI capabilities of Deskhero ensure that this knowledge base is always up-to-date and relevant. This is particularly useful for new agents who can use the knowledge base to quickly get up to speed on StoneMason's products and policies.
Using Deskhero's custom fields and structured data lists, StoneMason is able to effectively categorize and manage customer queries. This helps in prioritizing urgent tickets and ensures that every customer query is addressed in a timely manner.
Overall, Deskhero's advanced AI capabilities have helped StoneMason Supplies to improve their customer service, leading to increased customer satisfaction and higher sales.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing customer queries?
Deskhero provides features like custom fields and structured data lists that help in categorizing and managing customer queries. It also uses AI to generate suggested replies and enhance search results, making it easier for agents to respond to queries quickly and accurately.
How does Deskhero ensure the relevance of the knowledge base?
Deskhero's AI capabilities ensure that the knowledge base is always up-to-date and relevant. It does this by continuously learning from new data such as recent tickets, updated files, and scraped website data.
* This article provides an example of how a fictive company in the Agents specialised in the sale of building materials and supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
