TimberTop uses Deskhero's AI capabilities to handle the large volume of customer queries they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time agents spend crafting responses and ensures that the responses are accurate and relevant.
Deskhero's AI also enhances the search results within the platform, making it easier for agents to find the information they need quickly. This is particularly useful when dealing with complex queries that require detailed product knowledge or understanding of company policies.
With Deskhero, TimberTop has been able to create a comprehensive knowledge base from various sources including Word, PowerPoint, and PDF files. The AI capabilities of Deskhero ensure that this knowledge base is always up-to-date and relevant, further aiding agents in providing accurate information to customers.
TimberTop also leverages Deskhero's custom fields and structured data lists to categorize and manage customer queries effectively. This helps in prioritizing urgent tickets and ensures that every customer query is addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled TimberTop to provide efficient and accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help in managing customer queries?
Deskhero provides features like custom fields and structured data lists that help in categorizing and managing customer queries. It also uses AI to generate suggested replies and enhance search results, making it easier for agents to respond to queries quickly and accurately.
How does Deskhero ensure the relevance of the knowledge base?
Deskhero's AI capabilities ensure that the knowledge base is always up-to-date and relevant. It does this by continuously learning from new data such as recent tickets, updated files, and scraped website data.
* This article provides an example of how a fictive company in the Agents specialised in the sale of building materials and supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
