StoneWorks deals with a diverse range of customers, each with unique queries and issues. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in prioritizing these tickets based on their urgency and complexity, ensuring quick resolution of critical issues.
StoneWorks also leverages Deskhero's AI to generate suggested replies for common queries. This feature not only reduces the time spent on each ticket but also ensures consistency in the responses provided by different agents.
To keep their agents updated with the latest product information and industry trends, StoneWorks uses Deskhero's website scraping feature. The AI enhances this feature by identifying relevant content from the scraped data and adding it to the knowledge base.
Deskhero's comprehensive search bar, powered by AI, is a vital tool for StoneWorks' agents. It uses embeddings from all available resources, including uploaded files and scraped website data, to provide accurate search results quickly.
Lastly, StoneWorks uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration allows them to track and manage all customer interactions effectively, leading to improved customer satisfaction.
How does the AI prioritize tickets?
The AI uses OpenAI Embeddings from the content of the tickets to understand their urgency and complexity and prioritize them accordingly.
How does the AI ensure consistency in responses?
The AI generates suggested replies for common queries based on previous tickets and knowledge base articles, ensuring consistency in the responses provided by different agents.
How does the AI enhance the search feature?
The AI uses embeddings from all available resources to provide accurate search results quickly, enhancing the effectiveness of the search feature.
* This article provides an example of how a fictive company in the Agents involved in the sale of building materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
