TechGiant Distributors receives hundreds of support tickets daily, ranging from product inquiries to technical issues. The company uses Deskhero's ticket management system to organize these tickets effectively. However, the real game-changer is Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero can suggest relevant content for replies.
This AI-powered feature significantly reduces the time agents spend on each ticket, as they no longer need to manually search for information. Instead, they receive AI-generated suggested replies based on the context of the ticket and the company's past interactions. This not only speeds up response times but also ensures consistency in the quality of support provided.
Deskhero's comprehensive search bar further enhances efficiency. Powered by AI, it delivers precise results from the company's knowledge base, previous tickets, and other resources. This makes it easier for agents to find the information they need to resolve complex issues.
The company also benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are captured and used to improve the AI's performance over time.
Overall, TechGiant Distributors has seen a significant improvement in their customer support operations since implementing Deskhero. The platform's advanced AI capabilities have not only improved efficiency but also enhanced the quality of support provided to customers.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. It uses this information to understand the context of the ticket and suggest relevant replies.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It searches through the company's knowledge base, previous tickets, and other resources to deliver precise results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of computer equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
