CompEquip Sales Inc. maintains an extensive knowledge base to help customers resolve common issues themselves. However, managing this vast amount of information can be challenging. Deskhero's AI capabilities come to the rescue by automating the generation of knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
This feature saves the company considerable time and resources, as they no longer need to manually create and update knowledge base articles. The AI ensures that the knowledge base is always up-to-date with the latest information from the company's resources.
Furthermore, Deskhero's AI enhances the effectiveness of the knowledge base by improving search results. When a customer searches for information, the AI uses OpenAI Embeddings to deliver the most relevant results. This makes it easier for customers to find the information they need, reducing the number of support tickets.
CompEquip Sales Inc. also uses Deskhero's user groups feature to provide tailored support to different customer segments. The AI uses the information from these groups to generate more personalized and relevant suggested replies.
Since implementing Deskhero, CompEquip Sales Inc. has seen a significant reduction in support tickets and an improvement in customer satisfaction. The platform's AI capabilities have made their knowledge base more effective and improved the overall customer support experience.
How does Deskhero's AI automate the generation of knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This automation ensures that the knowledge base is always up-to-date with the latest information.
How does the AI improve search results in the knowledge base?
When a customer searches for information in the knowledge base, Deskhero's AI uses OpenAI Embeddings to deliver the most relevant results. This improves the effectiveness of the knowledge base and makes it easier for customers to find the information they need.
Can Deskhero's AI generate personalized replies for different customer segments?
Yes, Deskhero's AI uses the information from user groups to generate more personalized and relevant suggested replies. This improves the quality of support provided to different customer segments.
* This article provides an example of how a fictive company in the Agents involved in the sale of computer equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
