Cybernetic Solutions deals with a high volume of support tickets daily. To manage this effectively, they use Deskhero's ticket management system, which is enhanced by advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest relevant replies to new tickets.
This feature significantly reduces the time agents spend on each ticket, allowing them to handle more tickets within the same timeframe. It also ensures that the replies are consistent and based on the company's past interactions, improving the quality of support.
Cybernetic Solutions also uses Deskhero's Kanban board to visualize their ticket workflow. The AI enhances this feature by automatically categorizing tickets based on their content and suggesting the most efficient workflow.
Furthermore, the company uses Deskhero's custom fields feature to capture specific information about each ticket. The AI uses this information to generate more accurate and relevant suggested replies.
Since implementing Deskhero, Cybernetic Solutions has seen a significant improvement in their ticket management process and agent productivity. The platform's AI capabilities have streamlined their operations and enhanced the quality of customer support.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the ticket and suggest relevant replies. This reduces the time agents spend on each ticket and improves the quality of support.
How does the AI enhance the Kanban board?
Deskhero's AI enhances the Kanban board by automatically categorizing tickets based on their content and suggesting the most efficient workflow. This helps to visualize and streamline the ticket management process.
How does the AI use the information from custom fields?
Deskhero's AI uses the information from custom fields to generate more accurate and relevant suggested replies. This ensures that the replies are tailored to the specific needs of each ticket.
* This article provides an example of how a fictive company in the Agents involved in the sale of computer equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
