Compufield deals with a high volume of customer queries and complaints daily. Deskhero's ticket management system enables them to effectively sort, assign, and track these tickets, ensuring no customer issue goes unresolved.
The company uses Deskhero's user groups feature to assign tickets to the right teams, ensuring that the most qualified individuals handle each ticket. The Kanban board provides an overview of the ticket workflow, helping the team manage their tasks efficiently.
Compufield leverages Deskhero's advanced AI capabilities to expedite their support services. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This feature not only speeds up the ticket resolution process but also ensures the consistency and accuracy of responses.
With Deskhero's comprehensive search bar, Compufield's support team can quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature, enhanced by AI, helps the team provide timely and accurate responses to customer queries.
Compufield also uses Deskhero's custom email domains to maintain a professional image in their communications. Moreover, the REST API allows them to seamlessly integrate Deskhero with their existing systems, ensuring data consistency across all platforms.
How does Deskhero's AI capabilities help Compufield handle customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This not only speeds up the ticket resolution process but also ensures the consistency and accuracy of responses.
What benefits does Compufield get from Deskhero's user groups feature?
The user groups feature allows Compufield to assign tickets to the right teams, ensuring that the most qualified individuals handle each ticket. This improves the efficiency and effectiveness of their support services.
How does Compufield use Deskhero's custom email domains?
Compufield uses Deskhero's custom email domains to maintain a professional image in their communications. This helps them build trust and credibility with their customers.
* This article provides an example of how a fictive company in the Agents involved in the sale of computers and laptops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
