Techtronix receives hundreds of support requests daily. With Deskhero's ticket management system, they can efficiently categorize, assign, and track these requests. The Kanban board provides a visual representation of the ticket workflow, enabling the team to manage their workload better.
The company also leverages Deskhero's custom fields and structured data lists to capture specific details about each request. This feature allows them to tailor their support services to each customer's unique needs.
Techtronix uses Deskhero's advanced AI capabilities to enhance their support services. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. It then generates suggested replies, which significantly reduces the time agents spend on each ticket.
The AI also enhances the platform's search results. When a customer submits a ticket, the AI quickly scans the company's knowledge base and other resources to find relevant information. This feature helps the team provide accurate and timely responses.
Finally, Techtronix uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer data is synchronized across all platforms, improving the overall efficiency of their support services.
How does Deskhero's AI capabilities improve Techtronix's response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This feature significantly reduces the time agents spend on each ticket, thereby improving response times.
How does Techtronix use Deskhero's custom fields and structured data lists?
Techtronix uses these features to capture specific details about each support request. This allows them to tailor their support services to each customer's unique needs.
How does Deskhero's REST API benefit Techtronix?
The REST API allows Techtronix to integrate Deskhero with their existing systems. This ensures that all customer data is synchronized across all platforms, improving the overall efficiency of their support services.
* This article provides an example of how a fictive company in the Agents involved in the sale of computers and laptops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
