Machinex has a vast knowledge base consisting of product manuals, troubleshooting guides, and other resources. The company uses Deskhero's advanced AI capabilities to manage this knowledge base effectively. The AI leverages OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then used to generate suggested replies to customer queries. This not only improves the accuracy of the responses but also reduces the time taken to handle customer queries. As a result, Machinex has seen a significant reduction in ticket handling time.
Additionally, Deskhero's AI-powered search bar has made it easier for the customer support team to find the information they need quickly. This has improved the efficiency of the team and allowed them to handle more queries in less time.
Deskhero's REST API has also been instrumental in integrating the platform with other systems used by Machinex. This has enabled the company to create a unified view of customer interactions and improve service delivery.
The use of Deskhero has transformed the way Machinex manages their knowledge base. The advanced AI capabilities of the platform have not only improved the efficiency of the support team but also enhanced the overall customer experience.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base articles, uploaded files, and other sources. This content is then used to generate suggested replies to customer queries, improving the accuracy of the responses and reducing the time taken to handle queries.
How does Deskhero enhance the customer experience?
Deskhero ensures that customer queries are handled quickly and accurately, improving customer satisfaction. The platform also provides a unified view of customer interactions, enabling the company to deliver personalized service.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows the platform to be integrated with other systems, creating a unified view of customer interactions.
* This article provides an example of how a fictive company in the Agents involved in the sale of construction machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
