BuildEquip receives a high volume of customer queries related to product specifications, usage, and troubleshooting. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and consistent. As a result, BuildEquip has seen a significant improvement in customer satisfaction scores.
Additionally, Deskhero's comprehensive search bar powered by AI has made it easier for the customer support team to find the information they need quickly. This has reduced the average handling time of tickets and improved the efficiency of the team.
Deskhero's REST API has also been instrumental in integrating the platform with other systems used by BuildEquip. This has enabled the company to create a unified view of customer interactions and improve service delivery.
The use of Deskhero has transformed the way BuildEquip manages customer support. The advanced AI capabilities of the platform have not only improved the efficiency of the support team but also enhanced the overall customer experience.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries. Additionally, the AI-powered search bar makes it easier for the support team to find the information they need quickly.
How does Deskhero enhance the customer experience?
Deskhero ensures that customer queries are handled quickly and accurately, improving customer satisfaction. The platform also provides a unified view of customer interactions, enabling the company to deliver personalized service.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows the platform to be integrated with other systems, creating a unified view of customer interactions.
* This article provides an example of how a fictive company in the Agents involved in the sale of construction machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
