Doorway Delights receives numerous customer queries daily regarding product specifications, installation procedures, and maintenance tips. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket using OpenAI Embeddings, which helps in categorizing the tickets and suggesting relevant replies.
The company also uses Deskhero's knowledge base feature, where they upload manuals and guides in various formats. The AI capabilities of Deskhero extract useful information from these files and generate knowledge base articles. This not only saves time but also ensures that the information is easily accessible to the support team and customers.
Deskhero's website scraping feature is used by Doorway Delights to keep their knowledge base updated with the latest product information and industry trends. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles accordingly.
With Deskhero's comprehensive search bar, the support team can quickly find relevant information to resolve customer queries. The AI capabilities of Deskhero enhance the search results by analyzing previous tickets, knowledge base articles, and uploaded files.
Finally, Doorway Delights uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data transfer and enhances the efficiency of their customer support.
How does Deskhero's AI capabilities enhance the ticket management system?
Deskhero's AI capabilities analyze the content of each ticket using OpenAI Embeddings. This helps in categorizing the tickets and suggesting relevant replies, thus enhancing the efficiency of the ticket management system.
How does Deskhero's AI capabilities help in creating knowledge base articles?
Deskhero's AI capabilities extract useful information from uploaded files like manuals and guides and generate knowledge base articles. This not only saves time but also ensures that the information is easily accessible.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to enhance the search results. This helps the support team to quickly find relevant information to resolve customer queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of doors, windows, and hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
