Window Wonders receives a large number of customer queries regarding product installation, maintenance, and troubleshooting. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant replies, thus speeding up the resolution process.
The company uses Deskhero's knowledge base feature to provide detailed information about their products. They upload product manuals and guides, and Deskhero's AI capabilities extract useful information from these files to create knowledge base articles.
Window Wonders uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and industry news. The AI capabilities of Deskhero analyze the scraped data and update the knowledge base articles accordingly.
Deskhero's comprehensive search bar allows the support team to quickly find relevant information to resolve customer queries. The AI capabilities of Deskhero enhance the search results by analyzing previous tickets, knowledge base articles, and uploaded files.
Lastly, Window Wonders uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data transfer and enhances the overall efficiency of their helpdesk services.
How does Deskhero's AI capabilities improve the ticket resolution process?
Deskhero's AI capabilities analyze the content of each ticket and suggest relevant replies based on the analysis. This speeds up the ticket resolution process and improves the efficiency of the helpdesk services.
How does Deskhero's AI capabilities help in updating the knowledge base?
Deskhero's AI capabilities analyze the uploaded files and the data scraped from websites to extract useful information. This information is then used to create or update the knowledge base articles, thus keeping the knowledge base updated with the latest information.
How does Deskhero's AI capabilities enhance the search functionality?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to enhance the search results. This helps the support team to quickly find relevant information to resolve customer queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of doors, windows, and hardware industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
