ElectroHub receives hundreds of queries daily, ranging from product specifications to troubleshooting. The company uses Deskhero's ticket management system to efficiently categorize and prioritize these queries. The AI capabilities of Deskhero analyze the content of each ticket and suggest appropriate responses based on previous tickets and knowledge base articles.
Deskhero's AI also enhances ElectroHub's search functionality. When a customer searches for information, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This has significantly improved the accuracy of search results, reducing the time customers spend looking for information.
The custom fields feature of Deskhero allows ElectroHub to capture specific information about each query. This data is then used by the AI to further refine the suggested responses and search results.
ElectroHub also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has streamlined their workflow and improved their overall efficiency.
With Deskhero, ElectroHub has been able to provide faster and more accurate responses to customer queries. The AI capabilities of the platform have not only improved their customer service but also freed up their support team to focus on more complex issues.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and suggest appropriate responses based on previous tickets, knowledge base articles, and uploaded files. This ensures that the responses are accurate and relevant to the query.
How does Deskhero's AI enhance the search functionality?
When a customer searches for information, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This improves the accuracy of search results, reducing the time customers spend looking for information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems. This can streamline your workflow and improve your overall efficiency.
* This article provides an example of how a fictive company in the Agents involved in the sale of electrical machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
