PowerTech Sales receives numerous inquiries about their products daily. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze each ticket and suggest responses based on previous tickets, knowledge base articles, and uploaded files like product manuals.
Deskhero's AI also enhances PowerTech's lead management. The AI uses OpenAI Embeddings to analyze the content of each inquiry and categorize it based on its potential as a sales lead. This has significantly improved PowerTech's lead conversion rate.
The custom fields feature of Deskhero allows PowerTech to capture specific information about each inquiry. This data is then used by the AI to further refine the suggested responses and categorization of leads.
PowerTech also uses Deskhero's REST API to integrate the platform with their existing CRM system. This seamless integration has streamlined their sales process and improved their overall productivity.
With Deskhero, PowerTech has been able to handle inquiries more efficiently and convert more leads. The AI capabilities of the platform have not only improved their sales process but also enhanced their customer interaction.
How does Deskhero's AI improve lead management?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each inquiry and categorize it based on its potential as a sales lead. This can significantly improve your lead conversion rate.
Can Deskhero capture specific information about each inquiry?
Yes, the custom fields feature of Deskhero allows you to capture specific information about each inquiry. This data can then be used by the AI to further refine the suggested responses and categorization of leads.
Can Deskhero be integrated with a CRM system?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with a CRM system. This can streamline your sales process and improve your overall productivity.
* This article provides an example of how a fictive company in the Agents involved in the sale of electrical machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
