TechSolutions receives thousands of customer inquiries daily, ranging from product specifications to troubleshooting requests. With Deskhero, they can efficiently manage these tickets using the kanban board and user groups features. This allows them to categorize and prioritize tickets, ensuring that urgent matters are addressed promptly.
The company also uses Deskhero's custom fields and structured data lists to capture specific information about each inquiry. This data is then used by Deskhero's AI to generate relevant responses based on previous tickets, knowledge base articles, and other uploaded files.
Deskhero's AI capabilities also help TechSolutions to automatically generate knowledge base articles from word, powerpoint, and pdf files. This not only saves time but also ensures that customers have access to accurate and up-to-date information.
Furthermore, TechSolutions leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and updates from manufacturer websites. The AI then uses this scraped data to enhance search results and provide more accurate suggestions.
Overall, Deskhero's AI capabilities have enabled TechSolutions to significantly reduce their response times, improve the accuracy of their replies, and enhance the overall customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. This data is then used to update the knowledge base and enhance search results.
How has Deskhero improved TechSolutions' customer support?
Deskhero has helped TechSolutions to streamline their ticket management process, reduce response times, and improve the accuracy of their replies. It has also enhanced the customer experience by providing more relevant and up-to-date information.
* This article provides an example of how a fictive company in the Agents specialized in the sale of electronics and technology products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
