FabriConnect receives a high volume of customer queries daily, ranging from product inquiries, order status, to return policies. With Deskhero, they are able to manage these tickets efficiently, ensuring no query goes unanswered.
The company uses the AI-powered knowledge base feature to auto-generate articles from previously uploaded files like fabric manuals, policies, and presentations. This not only saves time but also ensures that the information provided is accurate and up-to-date.
Deskhero's advanced AI capabilities also come into play in suggesting replies to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform can suggest the most relevant responses, thus speeding up the response time significantly.
Additionally, FabriConnect uses the website scraping feature to keep their knowledge base updated with the latest fabric trends and news. This information is then used to enhance search results, providing customers with the most relevant and current information.
Overall, Deskhero's advanced AI capabilities have enabled FabriConnect to provide superior customer service, while also reducing the workload on their support staff.
How does Deskhero's AI capabilities improve response time?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant responses to customer queries, thus significantly reducing the response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from the web. This information is then used to update the knowledge base, ensuring it always contains the most current and relevant information.
How does Deskhero help in managing customer queries?
Deskhero provides a comprehensive ticket management system that allows companies to efficiently handle and track all customer queries. The system ensures that no query goes unanswered.
* This article provides an example of how a fictive company in the Agents involved in the sale of fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
