TextileTrade deals with a diverse range of fabrics and receives numerous customer queries daily. Managing these queries was a challenge until they started using Deskhero's ticket management system.
Deskhero's advanced AI capabilities have been instrumental in handling customer queries more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most appropriate responses to customer queries.
The company also uses Deskhero's knowledge base feature to generate articles from word, powerpoint, and pdf files. This has significantly reduced the time spent on creating and updating knowledge base articles manually.
TextileTrade uses Deskhero's website scraping feature to stay updated with the latest fabric trends and news. This information is used to enhance the search results, providing customers with the most relevant and current information.
By leveraging Deskhero's advanced AI capabilities, TextileTrade has been able to improve their helpdesk efficiency and provide better customer service.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant responses to customer queries. This helps in handling customer queries more efficiently.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to generate articles from word, powerpoint, and pdf files. This reduces the time spent on creating and updating knowledge base articles manually.
How does Deskhero's website scraping feature enhance search results?
Deskhero's website scraping feature gathers the latest information from the web. This information is used to enhance the search results, providing customers with the most relevant and current information.
* This article provides an example of how a fictive company in the Agents involved in the sale of fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
