Gourmet Express deals with a large number of customer queries and complaints on a daily basis. With Deskhero's advanced AI capabilities, they are able to handle these efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the response time.
The AI also improves the search results, allowing the support team to find relevant information quickly. This has helped Gourmet Express improve their customer satisfaction rate and retain more customers.
Deskhero's custom fields and structured data lists enable Gourmet Express to categorize and prioritize their tickets effectively. The kanban board provides a clear view of the ticket workflow, helping the team to monitor the progress and identify any issues.
Gourmet Express also uses Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer-related data is centralized and easily accessible, making it easier for the team to manage it.
With Deskhero, Gourmet Express has been able to enhance their customer service operations, improve their service quality, and increase their customer retention rate.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings from various sources. This makes it easier for the support team to find relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of food industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
