Foodie's Delight has a vast customer base, which often leads to a high volume of customer queries and complaints. Using Deskhero's advanced AI capabilities, the company is able to manage these efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to generate suggested replies, significantly reducing the response time.
The AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has helped Foodie's Delight improve their customer satisfaction rate and build stronger relationships with their clients.
Deskhero's custom fields and structured data lists allow Foodie's Delight to categorize and prioritize their tickets effectively. The kanban board provides a visual representation of the ticket workflow, enabling the team to monitor the progress and identify any bottlenecks.
Foodie's Delight also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer-related data is centralized, making it easier for the team to access and manage it.
With Deskhero, Foodie's Delight has been able to streamline their customer support operations, improve their service quality, and enhance their customer relationships.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings from various sources. This makes it easier for the support team to find relevant information quickly.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of food industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
