SoleMate uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis helps in generating suggested replies for customer queries, thereby reducing the response time.
The AI-powered comprehensive search bar allows SoleMate's customer support agents to quickly find relevant information from the vast amount of data. This feature has improved the accuracy of responses and increased customer satisfaction.
SoleMate also leverages Deskhero's AI capabilities to manage its ticket system more efficiently. The AI system categorizes and prioritizes tickets based on their urgency and complexity, enabling the support team to address critical issues promptly.
Deskhero's knowledge base feature is used by SoleMate to create a self-service portal for customers. The AI capabilities of Deskhero generate articles from various sources, providing customers with detailed and accurate information about products, policies, and procedures.
By integrating Deskhero's REST API, SoleMate has been able to automate several processes, such as ticket creation and status updates, further enhancing the efficiency of its customer support.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other data to generate suggested replies for customer queries, thereby reducing the time taken to respond to customers.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to quickly find relevant information from the vast amount of data, improving the accuracy of responses.
How does Deskhero's AI system manage tickets?
Deskhero's AI system categorizes and prioritizes tickets based on their urgency and complexity, enabling the support team to address critical issues promptly.
* This article provides an example of how a fictive company in the Agents involved in the sale of footwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
