FurLux receives a high volume of customer inquiries daily, ranging from product details to shipping information. The company uses Deskhero's ticket management system to efficiently categorize and respond to these inquiries. The AI capabilities of Deskhero analyze the content of each ticket, using OpenAI embeddings to suggest relevant responses based on previous tickets, knowledge base articles, and other uploaded files.
The AI also enhances FurLux's search results, providing more accurate and relevant information to both customers and support agents. This reduces the time spent by agents on searching for information and allows them to focus more on resolving customer issues.
FurLux also uses Deskhero's knowledge base feature, which is enriched by the AI's ability to generate articles from Word, PowerPoint, and PDF files. This feature allows FurLux to easily update their knowledge base with new product information or policies, which are then readily available for the AI to use in suggesting responses.
Deskhero's website scraping feature is another tool that FurLux finds valuable. The AI uses this feature to keep up-to-date with any changes on FurLux's website, ensuring that the information provided to customers is always current.
Overall, Deskhero's advanced AI capabilities have greatly improved FurLux's customer support efficiency, reducing response times and increasing customer satisfaction.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI analyzes the content of each ticket and uses OpenAI embeddings from previous tickets, knowledge base articles, and other uploaded files to suggest relevant responses.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to provide more accurate and relevant search results, reducing the time spent by agents on searching for information.
How does Deskhero's AI use the website scraping feature?
The AI uses the website scraping feature to keep up-to-date with any changes on the company's website, ensuring that the information provided to customers is always current.
* This article provides an example of how a fictive company in the Agents involved in the sale of fur industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
