EcoFurs receives a variety of inquiries from customers and partners about their eco-friendly fur products. To manage these inquiries efficiently, EcoFurs uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant responses based on OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files such as product manuals and policies.
The AI also improves the accuracy and relevance of search results for both customers and support agents. This reduces the time spent by agents on searching for information and allows them to focus more on resolving inquiries.
EcoFurs uses Deskhero's knowledge base feature, which is enhanced by the AI's ability to generate articles from Word, PowerPoint, and PDF files. This feature allows EcoFurs to easily update their knowledge base with new product information or eco-friendly policies, which are then readily available for the AI to use in suggesting responses.
Deskhero's website scraping feature is another tool that EcoFurs finds valuable. The AI uses this feature to stay updated with any changes on EcoFurs's website, ensuring that the information provided to customers and partners is always current.
Overall, Deskhero's advanced AI capabilities have significantly improved EcoFurs's helpdesk efficiency, reducing response times and increasing satisfaction among customers and partners.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI analyzes the content of each ticket and uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses.
How does Deskhero's AI enhance search results?
The AI uses OpenAI embeddings to provide more accurate and relevant search results, reducing the time spent by agents on searching for information.
How does Deskhero's AI use the website scraping feature?
The AI uses the website scraping feature to stay updated with any changes on the company's website, ensuring that the information provided to customers and partners is always current.
* This article provides an example of how a fictive company in the Agents involved in the sale of fur industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
