Furniture Haven uses Deskhero's AI capabilities to manage their customer tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the response time and improving customer satisfaction.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that their customer support agents always have the most recent and relevant information at their fingertips.
Furniture Haven has also customized their email domains and user groups using Deskhero. This has allowed them to create a more personalized and professional image in their customer interactions.
Using the REST API, Furniture Haven has integrated Deskhero with their existing systems, creating a seamless workflow for their customer support team. This has reduced the need for manual data entry and increased the efficiency of their operations.
Finally, Furniture Haven uses Deskhero's comprehensive search bar to quickly find the information they need. This has significantly reduced the time spent searching for information and has improved the productivity of their customer support team.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the response time and improving customer satisfaction.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts the latest information from your website and updates your knowledge base. This ensures that your customer support agents always have the most recent and relevant information.
What benefits does the REST API provide?
The REST API allows you to integrate Deskhero with your existing systems, creating a seamless workflow for your customer support team. This reduces the need for manual data entry and increases the efficiency of your operations.
* This article provides an example of how a fictive company in the Agents involved in the sale of furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
