Elegant Interiors uses Deskhero's AI capabilities to manage their customer tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then used to generate suggested replies, improving the speed and quality of their responses.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information from their website. This ensures that their helpdesk agents always have the most up-to-date information when assisting customers.
Elegant Interiors has customized their email domains and user groups using Deskhero. This has enabled them to present a more professional image in their customer interactions and has improved the organization of their helpdesk team.
By using the REST API, Elegant Interiors has integrated Deskhero with their existing CRM system. This has created a seamless workflow for their helpdesk team and has reduced the need for manual data entry.
Finally, Elegant Interiors uses Deskhero's comprehensive search bar to quickly find the information they need. This has significantly reduced the time spent searching for information and has improved the productivity of their helpdesk team.
How does Deskhero's AI improve the quality of ticket responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, improving the speed and quality of responses.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature automatically extracts the latest product information from your website and updates your knowledge base. This ensures that your helpdesk agents always have the most up-to-date information.
What benefits does the REST API integration provide?
The REST API allows you to integrate Deskhero with your existing systems, creating a seamless workflow for your helpdesk team. This reduces the need for manual data entry and increases the efficiency of your operations.
* This article provides an example of how a fictive company in the Agents involved in the sale of furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
