HomeGadget uses Deskhero's user groups feature to segment their customers based on their purchase history, preferences, and behavior. This segmentation helps in providing personalized support to the customers.
With Deskhero's AI, HomeGadget proactively addresses the common issues faced by the customers. The AI analyzes the previous tickets and knowledge base articles to identify the common issues and their solutions. These solutions are then shared with the customers proactively, reducing the number of support tickets.
HomeGadget also uses Deskhero's AI to generate suggested replies for the support agents. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find the most relevant content and generate the reply. This feature not only reduces the response time but also improves the accuracy of the responses.
Deskhero's custom email domains feature allows HomeGadget to maintain their brand identity in the customer communications. The AI also personalizes the email content based on the customer's profile and query, enhancing the customer experience.
Finally, HomeGadget uses Deskhero's REST API to integrate the platform with their e-commerce website. This integration allows the customers to raise support tickets directly from the website, improving the overall customer experience.
How does Deskhero's AI provide personalized support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and customer's profile to personalize the support. It suggests replies and email content that are most relevant to the customer's query and profile.
How does Deskhero's AI proactively address the common issues?
Deskhero's AI analyzes the previous tickets and knowledge base articles to identify the common issues and their solutions. These solutions are then shared with the customers proactively.
How does Deskhero's integration with the e-commerce website improve the customer experience?
The integration allows the customers to raise support tickets directly from the website. It also provides a unified view of the customer data, helping the support agents to understand the customer's history and provide personalized support.
* This article provides an example of how a fictive company in the Agents specialized in the sale of home appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
