SmartHome Inc. receives a high volume of support tickets due to their large customer base. They use Deskhero's kanban board to manage these tickets effectively. The AI capabilities of Deskhero prioritize the tickets based on their urgency and complexity, helping the support agents to focus on the critical issues first.
With Deskhero's AI, SmartHome Inc. reduces the time spent on finding the relevant information. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance the search results. This feature helps the support agents to find the required information quickly and resolve the tickets faster.
SmartHome Inc. also uses Deskhero's AI to generate suggested replies for the support agents. The AI analyzes the content of the ticket and suggests the most relevant reply, reducing the response time.
Deskhero's custom fields and structured data lists allow SmartHome Inc. to categorize the tickets based on the type of appliance, issue, and customer's profile. This categorization helps in routing the tickets to the appropriate support agent, improving the resolution time.
Finally, SmartHome Inc. uses Deskhero's REST API to integrate the platform with their manufacturing and inventory management systems. This integration provides real-time information about the product availability and expected delivery time, helping the support agents to provide accurate information to the customers.
How does Deskhero's AI prioritize the support tickets?
Deskhero's AI analyzes the content of the ticket and uses OpenAI Embeddings from previous tickets and knowledge base articles to determine the urgency and complexity of the issue. Based on this analysis, it prioritizes the tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the content of the ticket and uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find the most relevant content. Based on this content, it generates the suggested reply.
How does Deskhero's integration with the manufacturing and inventory management systems benefit the support agents?
The integration provides real-time information about the product availability and expected delivery time. This information helps the support agents to provide accurate information to the customers and resolve their queries faster.
* This article provides an example of how a fictive company in the Agents specialized in the sale of home appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
