TextileTrove Ltd. has a vast knowledge base that includes product details, usage instructions, and troubleshooting guides. However, managing and updating this knowledge base was a challenge until they implemented Deskhero.
Deskhero's advanced AI capabilities have made it easier for TextileTrove Ltd. to manage their knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and update the knowledge base regularly.
The AI also generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes website data. This feature has significantly reduced the time and effort required to create and update articles, improving the efficiency of the support team.
Deskhero's comprehensive search bar has made it easier for both the support team and customers to find relevant information quickly. The AI enhances the search results by using the embeddings from previous tickets and knowledge base articles.
TextileTrove Ltd. has also benefited from Deskhero's REST API, which has allowed them to integrate the platform with their existing systems seamlessly. This has resulted in a more efficient and unified customer support system.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI helps in managing the knowledge base by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It also generates articles from various file types and scrapes website data, reducing the time and effort required to create and update articles.
How does Deskhero improve the searchability of the knowledge base?
Deskhero improves the searchability of the knowledge base by enhancing the search results using the embeddings from previous tickets and knowledge base articles. This makes it easier to find relevant information quickly.
How does Deskhero's REST API benefit TextileTrove Ltd.?
Deskhero's REST API allows TextileTrove Ltd. to integrate the platform with their existing systems seamlessly. This results in a more efficient and unified customer support system.
* This article provides an example of how a fictive company in the Agents involved in the sale of home textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
