HomeThreads Inc. receives hundreds of customer queries daily regarding their products, services, and delivery. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management system allowed them to categorize and prioritize tickets efficiently, ensuring no query goes unanswered.
The advanced AI capabilities of Deskhero have been a game-changer for HomeThreads Inc. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This feature has significantly reduced the time taken to find relevant content, thus improving response time.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT, which has improved the quality of responses. The AI analyses the context of the query and suggests the most appropriate reply, ensuring customer satisfaction.
Deskhero's comprehensive search bar has made it easier for the support team to find relevant information quickly. The AI enhances the search results by using the embeddings from previous tickets and knowledge base articles.
The REST API provided by Deskhero has enabled HomeThreads Inc. to integrate the platform with their existing systems seamlessly. This has resulted in a unified and efficient customer support system.
How does Deskhero's AI improve response time?
Deskhero's AI improves response time by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly. It also suggests replies, reducing the time taken to draft a response.
How does Deskhero ensure the quality of responses?
Deskhero ensures the quality of responses by using OpenAI's ChatGPT to generate suggested replies. The AI analyses the context of the query and suggests the most appropriate reply.
How does Deskhero's REST API benefit HomeThreads Inc.?
Deskhero's REST API allows HomeThreads Inc. to integrate the platform with their existing systems seamlessly. This results in a unified and efficient customer support system.
* This article provides an example of how a fictive company in the Agents involved in the sale of home textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
