IndustroChem deals with a wide range of industrial chemicals, each with its own set of properties and safety measures. To handle the vast amount of information, they use Deskhero's comprehensive search bar. The AI capabilities of Deskhero enhance search results by analyzing previous tickets, knowledge base articles, uploaded files, and scraped website data.
Deskhero's AI also suggests replies to customer queries based on this analysis. This not only improves response times but also ensures that customers receive accurate and relevant information.
IndustroChem also uses Deskhero's user groups feature to categorize queries and assign them to the right teams. This further improves the efficiency of their customer support services.
Deskhero's REST API allows IndustroChem to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed efficiently.
With Deskhero, IndustroChem has been able to improve the efficiency of their customer support services significantly. The AI capabilities of the platform have not only reduced response times but also improved the quality of responses.
How does Deskhero's AI enhance search results?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance search results.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer interactions are tracked and managed efficiently.
* This article provides an example of how a fictive company in the Agents involved in the sale of industrial chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
