ChemTrade Global receives numerous queries from customers regarding the properties, usage, and safety precautions of various chemicals. To manage these queries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets, uploaded files like safety manuals, and scraped website data to suggest relevant replies to new queries.
Deskhero's AI also enhances ChemTrade's knowledge base by generating articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always updated with the latest information.
ChemTrade also utilizes Deskhero's custom fields and user groups features to categorize queries and assign them to the right teams. This further improves response times and ensures that customers receive accurate information.
Deskhero's REST API allows ChemTrade to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed efficiently.
With Deskhero, ChemTrade has been able to optimize their ticket management process significantly. The AI capabilities of the platform have not only reduced response times but also improved the quality of responses.
How does Deskhero's AI suggest replies to queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer interactions are tracked and managed efficiently.
* This article provides an example of how a fictive company in the Agents involved in the sale of industrial chemicals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
