IndustroTech Inc. uses Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This has not only improved response times but also ensured that customers receive accurate and consistent information.
The company also leverages the AI-powered comprehensive search bar to quickly locate relevant content from their vast database of policies, manuals, and presentations. This has significantly improved the efficiency of their support agents and the accuracy of their responses.
Deskhero's website scraping feature is utilized by IndustroTech Inc. to keep their knowledge base up-to-date with the latest information from their suppliers' websites. The AI then uses this data to enhance the search results and reply suggestions, ensuring customers always receive the most current information.
By using custom fields and structured data lists, IndustroTech Inc. has been able to better organize their customer queries. The AI capabilities of Deskhero have further enhanced this by automatically categorizing and prioritizing tickets based on their content.
Lastly, the REST API provided by Deskhero has enabled IndustroTech Inc. to seamlessly integrate the platform with their existing CRM and ERP systems, creating a unified and efficient workflow for their support agents.
How does Deskhero's AI ensure customers receive accurate information?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new customer queries. This ensures that customers receive accurate and consistent information.
How does Deskhero keep the knowledge base current?
Deskhero uses a website scraping feature to gather the latest information from relevant websites. The AI then uses this data to enhance the search results and reply suggestions.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, creating a unified and efficient workflow for support agents.
* This article provides an example of how a fictive company in the Agents involved in the sale of industrial machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
