MegaMachinery Ltd. leverages Deskhero's AI capabilities to analyze previous tickets and knowledge base articles, which helps in generating suggested replies for new customer queries. This has significantly reduced the time spent by agents on crafting responses and improved the consistency of the information provided to customers.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant content from their extensive database of policies, manuals, and presentations. This has greatly improved the efficiency of their support agents and the accuracy of their responses.
Deskhero's website scraping feature is utilized by MegaMachinery Ltd. to keep their knowledge base updated with the latest information from their own and their partners' websites. The AI then uses this data to enhance search results and reply suggestions, ensuring customers always receive the most up-to-date information.
By using custom fields and structured data lists, MegaMachinery Ltd. has been able to better organize their customer queries. The AI capabilities of Deskhero have further enhanced this by automatically categorizing and prioritizing tickets based on their content.
Finally, the REST API provided by Deskhero has allowed MegaMachinery Ltd. to integrate the platform with their existing systems, providing a seamless experience for their support agents.
How does Deskhero's AI improve the consistency of customer responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new customer queries. This ensures that customers receive consistent information across different support agents and channels.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest information from relevant websites. The AI then uses this data to enhance search results and reply suggestions.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, providing a seamless experience for support agents.
* This article provides an example of how a fictive company in the Agents involved in the sale of industrial machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
