TexPro Industries receives a large volume of customer queries daily. They use Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The company also uses the custom fields feature to categorize their customer queries. This allows them to easily track and manage different types of customer issues. The AI capabilities further enhance this by suggesting the most relevant categories based on the content of the query.
Deskhero's AI capabilities also come into play in managing the company's knowledge base. The AI analyzes uploaded files like policies, manuals, and presentations, and generates knowledge base articles from them. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
TexPro Industries also leverages Deskhero's website scraping feature. The AI uses this scraped data to enhance search results and suggest replies, making it easier for the support team to find relevant information.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration, combined with the advanced AI capabilities, makes Deskhero a powerful tool for enhancing customer support efficiency.
How does Deskhero's AI capabilities enhance the ticket management system?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies. This reduces the time taken to respond to customer queries and enhances the efficiency of the ticket management system.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI analyzes uploaded files like policies, manuals, and presentations, and generates knowledge base articles from them. This ensures that the knowledge base is always up-to-date with the latest information.
How does Deskhero's website scraping feature work?
Deskhero's AI uses the data scraped from the company's website to enhance search results and suggest replies. This makes it easier for the support team to find relevant information.
* This article provides an example of how a fictive company in the Agents involved in the sale of industrial textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
