SteelCraft Ltd. has a rich repository of knowledge base articles, policies, manuals, and presentations. With Deskhero's AI capabilities, these resources are now used to generate embeddings that enhance search results and provide more relevant content to customers.
The AI-powered ticket management system of Deskhero has revolutionized the way SteelCraft Ltd. handles customer queries. By suggesting replies based on previous tickets and the knowledge base, the system has significantly reduced the time spent on each ticket, leading to faster resolution times and happier customers.
Deskhero's website scraping feature has been instrumental in keeping SteelCraft Ltd.'s knowledge base current with the latest product information and industry trends. Coupled with the AI-enhanced search bar, customers are always provided with the most accurate and relevant information.
Moreover, Deskhero's custom fields and structured data lists have helped SteelCraft Ltd. to better categorize their customer data. This has resulted in more personalized customer interactions and a noticeable improvement in customer satisfaction rates.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of SteelCraft Ltd.'s customer support operations.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses embeddings generated from the company's knowledge base, previous tickets, and other resources to enhance search results. This ensures customers are provided with the most relevant and accurate information.
How does the AI-powered ticket management system work?
The AI-powered ticket management system suggests replies to new tickets based on previous tickets and the knowledge base. This significantly reduces the time spent on each ticket and improves the overall customer experience.
How does Deskhero help in personalizing customer interactions?
Deskhero provides custom fields and structured data lists that help companies better categorize their customer data. This enables more personalized customer interactions and improves customer satisfaction rates.
* This article provides an example of how a fictive company in the Agents involved in the sale of ironmongery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
