MetalMasters Co. has a comprehensive knowledge base consisting of articles, policies, manuals, and presentations. With Deskhero's AI capabilities, these resources are now used to generate embeddings that enhance search results and provide more relevant content to customers.
The AI-powered ticket management system of Deskhero has transformed the way MetalMasters Co. handles customer queries. By suggesting replies based on previous tickets and the knowledge base, the system has significantly reduced the time spent on each ticket, leading to quicker resolution times and more satisfied customers.
Deskhero's website scraping feature has been key in keeping MetalMasters Co.'s knowledge base up-to-date with the latest product information and industry trends. Combined with the AI-enhanced search bar, customers are always provided with the most accurate and relevant information.
Furthermore, Deskhero's custom fields and structured data lists have enabled MetalMasters Co. to better organize their customer data. This has resulted in more personalized customer interactions and a significant increase in customer satisfaction rates.
In summary, Deskhero's advanced AI capabilities have greatly enhanced the efficiency and effectiveness of MetalMasters Co.'s customer support operations.
How does Deskhero's AI improve the search results?
Deskhero's AI uses embeddings generated from the company's knowledge base, previous tickets, and other resources to enhance search results. This ensures customers are provided with the most relevant and accurate information.
How does the AI-powered ticket management system work?
The AI-powered ticket management system suggests replies to new tickets based on previous tickets and the knowledge base. This significantly reduces the time spent on each ticket and improves the overall customer experience.
How does Deskhero help in organizing customer data?
Deskhero provides custom fields and structured data lists that allow companies to better organize their customer data. This leads to more personalized customer interactions and improved customer satisfaction rates.
* This article provides an example of how a fictive company in the Agents involved in the sale of ironmongery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
