IronClad Inc. has a vast knowledge base, including manuals, policies, and presentations, which was previously underutilized. With Deskhero's AI capabilities, the company can now generate embeddings from these resources to enhance search results and provide more relevant content to customers.
The AI-powered ticket management system has also been a game-changer for IronClad Inc. The system uses previous tickets and the knowledge base to suggest replies, significantly reducing the time agents spend on each ticket and improving the overall customer experience.
Deskhero's website scraping feature has allowed IronClad Inc. to keep their knowledge base up-to-date with the latest industry trends and product information. This feature, combined with the AI-powered search bar, ensures customers always receive the most relevant and accurate information.
Furthermore, the custom fields and structured data lists provided by Deskhero have enabled IronClad Inc. to better organize their customer data. This has led to more personalized customer interactions and improved customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have transformed IronClad Inc.'s customer support operations, making them more efficient and effective.
How does Deskhero's AI improve the ticket management system?
Deskhero's AI uses embeddings from previous tickets and the knowledge base to suggest replies to new tickets. This reduces the time agents spend on each ticket and improves the overall customer experience.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows companies to keep their knowledge base up-to-date with the latest industry trends and product information. This ensures customers always receive the most relevant and accurate information.
How does Deskhero help in organizing customer data?
Deskhero provides custom fields and structured data lists that allow companies to better organize their customer data. This leads to more personalized customer interactions and improved customer satisfaction rates.
* This article provides an example of how a fictive company in the Agents involved in the sale of ironmongery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
