LeatherLux uses Deskhero's AI capabilities to quickly generate responses to customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to find relevant content and generate suggested replies. This has greatly reduced the time it takes for LeatherLux's customer service agents to respond to customer inquiries.
Deskhero's comprehensive search bar has also been a game changer for LeatherLux. The AI-enhanced search results allow customer service agents to quickly find relevant information, whether it's from previous tickets, the knowledge base, or uploaded files. This has significantly improved the speed and accuracy of their customer service.
LeatherLux has also found great value in Deskhero's website scraping feature. By scraping data from their website, Deskhero is able to keep their knowledge base up-to-date with the latest product information. This has resulted in more accurate and helpful responses to customer inquiries.
Deskhero's REST API has allowed LeatherLux to integrate their customer support system with other business systems. This has resulted in a more streamlined and efficient workflow, as customer service agents no longer need to switch between different systems.
Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency and effectiveness of LeatherLux's customer support and helpdesk services. They have seen a significant reduction in response times, an increase in the accuracy of responses, and an overall improvement in customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website. This data is then used to keep the knowledge base up-to-date with the latest product information.
Can Deskhero be integrated with other business systems?
Yes, Deskhero's REST API allows you to integrate your customer support system with other business systems. This can result in a more streamlined and efficient workflow.
* This article provides an example of how a fictive company in the Agents involved in the sale of leather goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
